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Laundry Q & A/Disclaimer

Q1: How does the laundry pickup and drop-off service work?

A1: Simply schedule a pickup through our website or give us a call, and we will collect your laundry from your specified location. We wash, dry, fold, and return your clean laundry the next day. It's convenient and hassle-free!


Q2: What products do you use for washing clothes?A2: We use eco-friendly, free and clear detergents for all our laundry services. For those who request it, we can also add bleach, fabric softener, or dryer sheets.


Q3: Can I customize my laundry preferences?

A3: Absolutely! We understand that everyone's laundry needs are different. You can specify your preferences for bleach, fabric softener, and the use of dryer sheets when you schedule your pickup.


Q4: Is there a minimum amount of laundry required for the pickup service?

A4: No, there is no minimum requirement. We are here to help whether you have a small load or several large loads.


Q5: How are the clothes returned?

A5: Your clothes will be carefully dried, neatly folded, and packaged, then delivered back to you the next day.


Q6: What areas do you serve?

A6: We serve various local areas around our base. Please contact us directly to confirm if we cover your location.


Q7: How much does the service cost?

A7: Pricing depends on the volume and specific services requested: call us for a quote.


Q8: What measures do you take to ensure the laundry is done safely?

A8: We adhere to strict hygiene protocols, using only hypoallergenic and eco-friendly products. Our facilities are regularly cleaned and maintained to ensure the highest standards of cleanliness.


Q9: What happens if my clothes are damaged during the process?A9: While extremely rare, should any damage occur to your garments while in our care, we will address the issue promptly. We have policies in place to compensate or replace items if necessary.


Q10: How can I get started with your laundry service?

A10: You can sign up directly here or call call us to schedule your first pickup. We look forward to making your laundry experience effortless and satisfactory!These FAQs will help address common inquiries and provide clarity to your clients, ensuring a smooth interaction with your service.


At Cleaning Dino, we prioritize the care and handling of your garments. While we strive to ensure the highest quality service, we also have protective measures in place. Our company is fully insured, and we assess any instances of garment damage on a case-by-case basis to determine the appropriate course of action. Please note, we are not responsible for damage resulting from normal wear and tear, nor are we liable for any harm to garments that may occur due to the use of bleach requested by customers. Additionally, while we effectively wash and dry your clothes, we do not provide specialized stain treatment services; as such, we are not responsible for the removal of tough stains. Our goal is to provide reliable and efficient laundry services, focusing on the overall cleanliness and care of your laundry.

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